Danamon Call Center Service Options for Customers
If you become a customer of Bank Danamon, you must be aware of the Danamon Call Center. A service that a big company like Danamon definitely has. This service is designed for customers who want to interact directly with bank representatives. Whether it’s getting information, getting clarifications, submitting complaints, or having problems.
Of course, in every transaction process, customers need information about the terms, conditions and other terms. With this service, every process done by the customers can be easily carried out. In the meantime, complaints or criticisms cannot be separated from the service.
In addition, in all its transactions, the bank should experience problems. However, as a professional financial institution, Danamon develops response and communication services with its customers. In addition, it is also very open when its customers offer suggestions for criticism of answers etc. The role of Danmon Call Centre here is to provide the best service to customer service.
However, if you look at the effectiveness of the reports provided by the media, it is very effective and efficient. Because, you can consult with customer service and communicate directly, as well as it is easier for you to understand in describing or responding to it.
Danamon Call Center Service for Customers
Below are some of the Danamon call centres that can be contacted by customers.
- Telephone
When you need communication with the bank, this can be done through the Danamon Call Center/1500090 if you live in Indonesia. In the meantime, if you live outside indonesia, contact 021 2354 6100. To receive this service you will need to provide telephone data charges. However the value is generally not much different from contacting other people.
But given the effectiveness of these media reports, it is very effective and efficient. Because, you can consult with customer service and communicate directly , as well as it is easier for you to understand in describing or responding to it.
- Interactive Voice Response
In addition to using credit to communicate with customer service, you can use Interactive Voice Response. This service bank is an attempt by Danamon to solve the problems faced by its customers. For this service, you must ensure the problem or the information you need, so that it is appropriate to use the code.
Regarding the problem of blocking credit cards, you can use code 211, while using 212 for debit cards. Code 221 to obtain balance information. Code 2 to illustrate the account conversion problem. You can also change the phone PIN using short code 225.
One can use counselling 220 by talking directly. Both Visa and MasterCard can use 2 32 to obtain information about Danamon credit cards. The advantage of using this service is that effectiveness can be maintained. Because you had stated it briefly and clearly. Also it does not require a big pulse to perform.
- Hello Danamon
The Hello Danmon service is available 24 hours a day for customer consultation needs. Hello Danamon can be used by both customers and non-customers. For people who want to become customers, they can ask for information and other basic information related to the rules.
To use this service, please use 1500090 number as long as using 677777 GSM. If you want to add a file, you can go to Email: hellodanamon@danamon.co.id.
Get customer service to other options
Below are some customer service options to choose from.
- Webmail
Another option if you don’t want to spend too much credit is to use webmail. You need personal data to use the Danamon Call Center services . However, the bank guarantees that the security of the data has not spread to other people. The data required while making this transaction is the name of the email address of the cellphone number and the information you want to disclose.
For Facebook social media, please follow bank Danamon’s fanpage, as the bank’s Instagram account is @mydanamon. In the meantime, if you are accustomed to using LinkedIn, Danamon can be contacted via PT Bank Danamon Indonesia, TBK.
After you send all the data, just wait for a response from customer service. But the weakness of this service is that the answers given by customer service are relatively long. Therefore, we recommend using other media if you need information or faster service.
- Social Media
If you are very active on social media, you can also use social media to contact Danamon call center services. Apart from not requiring expensive expenses, the benefits of this service are also relatively simple. Consultations regarding transactions or non-transactions to contact the service using Twitter can be done on @hellodanamon account. In the meantime, if you need news about events etc., please go through @danamon.
If you use Facebook, please follow Bank Danamon’s fanpage. If you use the Instagram application, you can send it to @mydanamon. If you are accustomed to using LinkedIn, Danamon can be contacted via PT Bank Danamon Indonesia, TBK.
In addition to the additional costs and convenience, using social media to contact customer service takes longer than getting a response from customer service. It is better not to use this service if there is an urgent need for it.
But to overcome this, you can use the Dugington application. This application has been given to provide Danamon Call Center services directly to customer service which will be answered at that time. This account gives customers 5 minutes free of cost to communicate.
If you want a more detailed and easily understandable explanation, you can contact the nearest bank Danamon Office directly. There will be a direct explanation from the teller on duty . However, if you also want to make a transaction , we recommend this stage. If you just want to submit a complaint or receive information, it can be done remotely.
Flow of submission of complaints ke Bank Danamon
When the customer submits a complaint in different ways, as we mentioned above, the bank first looks into the requirement. If it can be completed at that time, customer service will directly advise.
However, if the problem is serious, Danman’s staff will try to solve it for 20 days. The matter is required as they will talk about it directly with the other party. In general, the complaints presented that go through this process are those that require further research with third parties who cooperate with Bank Danamon.
The staff will then inform on their behalf of the findings or actions. If it is felt that it takes longer, it will be communicated to the customer. If the actions taken by the bank can solve the problem, then the problem is solved.
However, if the bank cannot resolve the problem, it can apply for facilities to BI or OJK. To submit an application to the BI, you can use Contact 1500 131. It can also be through email bicara@bi.go.id. As far as applications to OJK are concerned, you can contact 1 500 655. If you would like to be contacted via email, please send a complaint to konsumen@ojk.go.id address.
Requirements for submitting problems with Bank Danamon to OJK/BI
However, in order to submit a complaint to bi and OJK, there are certain requirements that must be met by the customer. One of them is that customers have submitted complaints and tried to get action from bank Danmon. And there is no agreement between Danmon Bank and the customer.
Another condition, the problem faced between the bank Danamon and the customer, is a civil act that has no legal decision or is still in the process of being resolved. Finally, this service will be provided if the loss to the customer is a maximum of Rs 50000 million.
In communicating with Danmon call centers using the above methods, do not forget about ethics. State the complaints, criticisms, and suggestions well and clearly. If you don’t get a satisfactory answer, tell it again until it’s clear.
When facing legal issues, don’t forget your position. Whether the source of the problem is the bank or you. If you find a bank or a third party, you can prepare evidence strongly. So that before reaching the OJK or BI, it can be properly completed at the Danamon Call Center.